Privacy, Terms & Legal Policies

1. Privacy Policy

Last Updated: June 2026

1.1 Introduction

Taran Academic Hub ("Taran Academic Hub," "TAH," "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of all students, applicants, parents, guardians, educational institutions, partners, visitors, ambassadors, counselors, staff members, and users of our services.

This Privacy Policy explains how we collect, use, store, disclose, process, transfer, and protect personal information when you interact with Taran Academic Hub through our website, student portal, scholarship platform, admissions management system, mobile applications, social media platforms, events, counseling services, admissions support services, communication channels, and related educational services.

Taran Academic Hub operates as an international education consultancy and student recruitment organization dedicated to connecting African students with global educational opportunities through ethical recruitment, transparent processes, and student-centered support.

By accessing or using our services, submitting information, creating an account, registering for events, or communicating with us, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1.2 About Taran Academic Hub

Taran Academic Hub is an international education consultancy, student recruitment organization, scholarship advisory service, and higher education partner headquartered in Mogadishu, Somalia, with recruitment and outreach activities across multiple African markets and partnerships with educational institutions worldwide.

Our services may include university admissions support, scholarship advisory and placement, educational counseling, student recruitment, visa guidance and preparation support, internship and career pathway support, educational events and outreach programs, institutional partnerships, and representation services.

1.3 Information We Collect

A. Identity Information

• Full name
• Date of birth
• Gender
• Nationality
• Country of residence
• Passport details
• National identification information
• Student identification number
• Profile photograph or other submitted images

B. Contact Information

• Email address
• Phone number
• WhatsApp number
• Residential address
• Postal or mailing address
• Emergency contact information
• Parent or guardian contact details where applicable

C. Academic Information

• Academic transcripts
• Certificates, diplomas, and degrees
• Academic records and examination results
• English language or other language test scores
• Recommendation letters
• Research proposals
• Personal statements
• Curriculum vitae (CV) or resume
• Professional qualifications and training records

D. Application Information

• Program preferences
• University preferences
• Study destination interests
• Course interests
• Scholarship applications
• Admission records
• Application status and history
• Visa documentation and related application files

E. Financial Information

Where necessary for educational services, scholarships, sponsorship, or payment processing, we may collect: scholarship information, sponsorship details, funding information, tuition payment records, financial support documentation, payment confirmations, receipts, or invoices, and third-party payment references where applicable.

F. Immigration and Travel Information

• Passport copies
• Visa records
• Immigration documentation
• Residence permit information
• Travel history where required
• Embassy or consulate documentation
• Pre-departure and post-arrival support records

G. Technical Information

When you use our website, portals, or mobile applications, we may collect: IP address and approximate location derived from it, browser type, device type, operating system, login records, usage logs, website interaction data, session information, cookies and tracking information, and security and audit logs.

H. Communication Records

We may retain records of communications and service interactions, including: emails, phone calls, WhatsApp conversations, SMS messages, support requests, event registrations, counseling sessions, feedback submissions, and complaint and grievance records.

1.4 How We Collect Information

Information may be collected through website forms, student registration forms, scholarship applications, university applications, event registration forms, direct communication, partner institutions, authorized representatives, educational fairs, social media engagement, online meetings, counseling sessions, and official Taran Academic Hub portals or systems.

Information may also be obtained from parents, guardians, ambassadors, counselors, educational institutions, scholarship providers, or partner organizations where legally permitted or where the student has authorized such sharing.

1.5 Purpose of Processing Information

A. Student Services

Provide educational counseling; assess academic and scholarship eligibility; process student applications; submit admissions applications to institutions; facilitate scholarship applications; support visa preparation and documentation; provide pre-departure guidance; offer post-arrival support; and provide career, internship, and pathway guidance.

B. Operational Activities

Maintain student and applicant records; verify applicant identity; manage communications; improve services and user experience; provide customer support; monitor platform security; generate internal reports and analytics; and manage ambassadors, counselors, and institutional relationships.

C. Institutional Collaboration

Share application information with partner institutions; coordinate admissions and enrollment processes; support scholarship placements; facilitate institutional partnerships; and represent student interests during application processes.

D. Legal and Regulatory Compliance

Meet legal obligations; comply with immigration regulations; comply with education-sector requirements; prevent fraud and misuse; protect student welfare; resolve disputes; and respond to lawful requests from authorities.

1.6 Legal Basis for Processing

Where applicable, we process personal information based on one or more lawful bases, including user consent, contractual necessity, legal obligations, legitimate educational interests, institutional partnership requirements, protection of student welfare, fraud prevention, and compliance with applicable laws and regulations.

1.7 Information Sharing and Disclosure

A. Educational Institutions

Information may be shared with universities, colleges, higher education institutions, scholarship providers, research institutions, and educational partners for admissions, scholarship, enrollment, academic assessment, and student support purposes.

B. Government Authorities

Information may be disclosed where required by immigration authorities, embassies, consulates, government agencies, courts, law enforcement authorities, or regulatory bodies.

C. Service Providers

We may share information with cloud hosting providers, email service providers, technology vendors, payment processors, CRM systems, security providers, analytics providers, and communication platforms where necessary to provide services and operate our systems.

D. Business Transfers

If Taran Academic Hub undergoes restructuring, merger, acquisition, transfer, or organizational transition, information may be transferred as part of business operations, subject to appropriate confidentiality and data protection safeguards.

E. No Sale of Personal Data

Taran Academic Hub does not sell personal information to third parties.

1.8 Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction. These safeguards may include secure servers, password protection, access controls, encryption technologies, regular security monitoring, staff confidentiality obligations, audit logs, and data backup procedures.

While we strive to maintain strong security practices, no internet-based system, electronic transmission, or digital storage method can be guaranteed to be completely secure.

1.9 Data Retention

We retain information for as long as necessary to provide services, support admissions processes, maintain institutional records, fulfill legal obligations, resolve disputes, meet auditing requirements, support student welfare, and maintain accurate business records.

Student application records may be retained after enrollment, completion, withdrawal, or closure of the application for compliance, recordkeeping, institutional reporting, and historical purposes.

1.10 Student and User Rights

Subject to applicable laws, users may request access to personal information, correction of inaccurate information, updating of records, restriction of processing, deletion of information, withdrawal of consent, or copies of stored information. Requests may be submitted through our official contact channels.

Some requests may be limited where information must be retained for legal, regulatory, institutional, fraud-prevention, or legitimate business purposes.

1.11 International Data Transfers

Because Taran Academic Hub works with institutions, scholarship providers, service providers, and authorities across multiple countries, personal information may be transferred internationally for admissions, scholarship, visa, educational, compliance, and student support purposes.

By using our services and applying through Taran Academic Hub, users acknowledge and consent to such transfers where necessary for service delivery.

1.12 Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience, maintain sessions, analyze website performance, enhance security, remember preferences, and personalize content. Users may disable cookies through browser settings, although some services may not function properly if cookies are disabled.

1.13 Third-Party Websites

Our website, portals, communications, or content may contain links to universities, government portals, scholarship websites, educational partners, payment platforms, and other third-party websites. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

1.14 Children and Minors

Some educational services may be used by students under 18 years of age. Where required by law, parental or guardian consent may be requested before processing personal information. Parents or guardians may contact us regarding the personal information of a minor where legally permitted.

1.15 Policy Changes

Taran Academic Hub reserves the right to amend this Privacy Policy at any time. Updated versions will be posted on our website or official platforms and become effective upon publication unless otherwise stated.

2. Terms of Service

Last Updated: June 2026

2.1 Acceptance of Terms

These Terms of Service govern the use of all services provided by Taran Academic Hub, including our website, student portal, scholarship platform, admissions platform, mobile applications, events, counseling services, recruitment services, communication channels, and educational programs.

By accessing or using our services, submitting information, creating an account, registering for a program, attending an event, or engaging with our team, you agree to be legally bound by these Terms. If you do not agree with these Terms, you should discontinue use of our services.

2.2 About Taran Academic Hub

Taran Academic Hub is an international education consultancy and student recruitment organization that provides educational guidance, admissions support, scholarship assistance, visa guidance, institutional partnerships, career pathway support, student support services, and related educational services.

2.3 Eligibility

Users must be at least 16 years of age or have parental or guardian consent where required. Users must provide accurate information, comply with applicable laws, submit genuine documents, and use Taran Academic Hub services only for lawful educational purposes.

Taran Academic Hub reserves the right to reject, suspend, or terminate applications or accounts containing false, misleading, incomplete, fraudulent, or suspicious information.

2.4 Services Provided

Services may include university admissions support, scholarship advisory services, student recruitment, academic counseling, career guidance, visa support, internship guidance, educational events, student support services, institutional partnership programs, application tracking, communication support, and related advisory services. The availability of services may vary by country, institution, program, destination, and applicant profile.

2.5 No Guarantee of Admission, Scholarship, Visa, or Employment

Taran Academic Hub does not guarantee admission to any institution, scholarship awards, visa approvals, immigration approvals, employment opportunities, internship placements, tuition discounts, or specific application outcomes. Final decisions remain solely with universities, colleges, scholarship providers, embassies, consulates, immigration authorities, government agencies, employers, and other independent third parties.

2.6 User Responsibilities

Users agree to provide truthful information, submit authentic documents, maintain confidentiality of login credentials, follow application instructions, respect institutional policies, respond to requests in a timely manner, use services lawfully, and promptly inform Taran Academic Hub of any changes affecting their application or eligibility.

Users are solely responsible for the accuracy, completeness, authenticity, and lawfulness of all information and documents submitted.

2.7 Document Authenticity

Submission of forged, altered, fraudulent, misleading, or unlawfully obtained documents is strictly prohibited. Taran Academic Hub may reject applications, suspend accounts, report misconduct to institutions or authorities, terminate services immediately, and take legal action where applicable, without prior notice.

2.8 Fees and Payments

Certain services may require payment. Users acknowledge that fees may vary by service, country, institution, application type, and level of support requested. All applicable Taran Academic Hub service charges will be communicated before payment where applicable.

University fees, tuition deposits, embassy fees, visa fees, government fees, language test fees, courier fees, bank charges, insurance fees, accommodation fees, and other third-party fees are independent of Taran Academic Hub and are governed by the relevant third party.

2.9 Refund Policy

Unless otherwise stated in writing, consultation fees may be non-refundable once services are delivered, administrative fees may be non-refundable once work has commenced, and third-party fees are subject to third-party policies. Refund decisions remain at the sole discretion of Taran Academic Hub where applicable and must be requested in writing through official contact channels.

2.10 Intellectual Property

All content, logos, branding, designs, publications, training materials, website content, software systems, databases, documents, graphics, templates, and marketing materials remain the exclusive property of Taran Academic Hub unless otherwise stated. Unauthorized use, copying, distribution, modification, or reproduction is prohibited without written permission.

2.11 Communications

Users consent to receiving emails, SMS messages, WhatsApp messages, phone calls, application updates, scholarship notifications, event announcements, service communications, and other educational communications from Taran Academic Hub. Users may opt out of promotional communications where applicable, but essential service communications may still be required for active applications or services.

2.12 Platform Use

Users must not attempt unauthorized access, disrupt services, upload malicious software, misuse platform resources, impersonate others, share login credentials, interfere with security systems, scrape or copy platform content unlawfully, or violate applicable laws. Violations may result in immediate account suspension or termination.

2.13 Limitation of Liability

To the fullest extent permitted by law, Taran Academic Hub shall not be liable for admission rejections, scholarship denials, visa refusals, immigration decisions, delays by institutions or authorities, travel disruptions, government actions, third-party policy changes, technical outages, indirect damages, consequential damages, loss of opportunity, loss of data, or losses caused by user misconduct or inaccurate information.

2.14 Indemnification

Users agree to indemnify and hold harmless Taran Academic Hub, its officers, employees, directors, consultants, ambassadors, counselors, representatives, and partners from claims, damages, liabilities, losses, costs, or expenses arising from false information, misrepresentation, user misconduct, violation of laws, violation of institutional policies, or violation of these Terms.

2.15 Suspension and Termination

Taran Academic Hub may suspend or terminate access to services if a user violates these Terms, commits fraud, uses forged documents, misuses services, engages in unlawful conduct, abuses staff or other users, breaches payment obligations, or creates risk for students, institutions, or Taran Academic Hub. Termination may occur without prior notice where necessary.

2.16 Compliance and Ethical Standards

Consistent with our organizational values, all operations are guided by integrity, transparency, professionalism, ethical recruitment, student welfare, regulatory compliance, institutional accountability, and responsible student representation.

2.17 Force Majeure

Taran Academic Hub shall not be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions, political instability, war, civil unrest, technical outages, cyber incidents, institutional closures, embassy closures, or changes in laws and policies.

2.18 Governing Law

These Terms shall be governed by applicable laws and regulations in jurisdictions where Taran Academic Hub operates and conducts educational services, including the laws of Somalia where applicable, subject to mandatory laws of other relevant jurisdictions.

2.19 Dispute Resolution

Parties agree to first attempt amicable resolution of disputes through good-faith communication. Where possible, complaints should be submitted in writing and reviewed internally before pursuing formal legal proceedings.

3. Refund & Cancellation Policy

3.1 Purpose

This Refund & Cancellation Policy explains the circumstances under which fees paid to Taran Academic Hub may or may not be refunded.

3.2 Consultation Services

Consultation fees are considered earned once a counseling session, advisory service, application review, document review, eligibility assessment, or guidance service has been provided and are generally non-refundable.

3.3 Application Processing Services

Where Taran Academic Hub charges administrative or processing fees, refunds may only be considered before substantial work has commenced. Once application preparation, document verification, university submission, scholarship submission, visa documentation assistance, or official communication with institutions has occurred, fees may become non-refundable.

3.4 Third-Party Fees

Taran Academic Hub is not responsible for refunds relating to university application fees, tuition deposits, scholarship fees, embassy fees, visa fees, government fees, language test fees, courier fees, bank charges, insurance fees, or other third-party payments. Such payments are governed by the policies of the relevant organization.

3.5 Cancellation Requests and Exceptional Circumstances

Cancellation requests must be submitted in writing through the official email address. Each request will be reviewed individually. Taran Academic Hub may consider partial refunds in exceptional circumstances at its sole discretion.

4. General Disclaimer

4.1 Educational Advisory Services

Taran Academic Hub provides educational counseling, recruitment, scholarship advisory, admissions support, career guidance, and visa guidance services. We do not act as a degree-awarding institution, immigration authority, embassy, consulate, government body, or scholarship-awarding organization.

4.2 No Guarantee of Results

Taran Academic Hub does not guarantee admission, scholarship awards, visa approvals, employment opportunities, internship placements, immigration approvals, tuition discounts, or any specific application outcome. Final decisions are made solely by universities, colleges, scholarship providers, embassies, consulates, immigration authorities, government agencies, and other independent decision-makers.

4.3 Information Accuracy

While every effort is made to provide accurate and current information, university policies, tuition fees, scholarship availability, admission requirements, immigration rules, visa requirements, and processing timelines may change without notice. Users are encouraged to verify information directly with relevant institutions and authorities.

5. Anti-Fraud Policy

Taran Academic Hub maintains a zero-tolerance policy toward fraud, misrepresentation, and document falsification.

5.1 Prohibited Activities

• Forged documents
• Altered academic records
• False declarations
• Identity fraud
• Impersonation
• Misrepresentation
• Fake financial documents
• Fraudulent visa documents
• False scholarship claims
• Unauthorized use of another person's information

5.2 Consequences

Violations may result in immediate rejection, account suspension, permanent termination of services, reporting to institutions, reporting to immigration authorities, reporting to relevant government authorities, cancellation of applications, and legal action where applicable.

6. Cookie Policy

6.1 Use of Cookies

Taran Academic Hub uses cookies and similar technologies to improve website functionality, maintain secure sessions, remember user preferences, analyze website traffic, enhance user experience, support login functionality, and improve platform security.

6.2 Types of Cookies

Essential Cookies are required for login functionality, security, account management, session management, and basic website operation.

Analytics Cookies are used to understand visitor behavior, website performance, user engagement, and service improvement opportunities.

Functional Cookies are used to remember language preferences, regional settings, saved choices, and user preferences.

6.3 Cookie Management

Users may disable cookies through browser settings. Some website features, portal functions, or security features may not function correctly if cookies are disabled.

7. International Data Protection Notice

Taran Academic Hub serves students and institutions across multiple jurisdictions. We are committed to responsible handling of personal information and seek to align our practices with internationally recognized privacy principles, including transparency, lawful processing, data minimization, purpose limitation, accuracy, storage limitation, security safeguards, accountability, and user rights protections, including GDPR principles where applicable.

Personal information may be transferred internationally where necessary for educational services, admissions, scholarships, visa support, institutional collaboration, and platform operations.

8. University Partnership Disclaimer

Taran Academic Hub collaborates with universities and educational institutions worldwide. Unless expressly stated in a formal written agreement, Taran Academic Hub does not claim exclusive representation rights, does not make admissions decisions, and does not control university policies. Universities retain complete authority regarding admissions, scholarships, tuition, enrollment, academic rules, program availability, refund policies, and student acceptance decisions.

9. Scholarship Disclaimer

Scholarship opportunities are governed exclusively by scholarship providers and educational institutions. Taran Academic Hub assists students in identifying, preparing for, and applying for scholarships but cannot guarantee scholarship approval, scholarship amounts, scholarship continuation, funding availability, tuition discounts, stipend payments, or renewal decisions. Scholarship decisions remain solely with the awarding organization.

10. Visa Disclaimer

Visa decisions are made exclusively by embassies, consulates, immigration authorities, and government agencies. Taran Academic Hub may assist students in preparing documentation, understanding requirements, and organizing application materials. However, Taran Academic Hub cannot guarantee visa approval, visa issuance, processing timelines, immigration outcomes, entry approval, residence permits, or renewal decisions.

11. Code of Conduct

All users of Taran Academic Hub platforms and services are expected to behave professionally, respectfully, and lawfully.

11.1 Prohibited Conduct

• Harassing others
• Using abusive or threatening language
• Engaging in discrimination
• Submitting false information
• Uploading harmful software
• Attempting unauthorized access
• Sharing login credentials
• Interfering with platform operations
• Misusing communications channels
• Engaging in fraud, bribery, or corruption

Violation of this Code may result in warning, suspension, termination of access, cancellation of services, or reporting to relevant authorities where applicable.

12. Consent to Communications

By submitting information to Taran Academic Hub, users consent to receiving communications through email, phone calls, SMS, WhatsApp, online messaging platforms, social media, mobile application notifications, and other official communication channels.

Communications may include admissions updates, scholarship opportunities, visa guidance, event invitations, educational announcements, service notifications, account alerts, payment reminders, and student support messages. Users may unsubscribe from promotional communications where applicable, but service-related communications may continue for active applications or legal purposes.

13. Copyright & Intellectual Property Notice

All content produced, owned, or operated by Taran Academic Hub is protected by intellectual property laws. Protected content includes logos, branding, publications, graphics, website content, training materials, databases, portal software, marketing materials, documents, templates, designs, photographs, videos, and educational content.

Unauthorized use, reproduction, modification, distribution, resale, publication, or commercial exploitation is prohibited without written permission from Taran Academic Hub.

14. Complaints & Grievance Procedure

Taran Academic Hub is committed to fair, transparent, and professional service delivery.

14.1 Step 1: Complaint Submission

Complaints should be submitted in writing through the official email address: contactus@taranhub.com. The complaint should include the user's full name, contact information, application reference if available, a clear description of the issue, and any supporting documents.

14.2 Step 2: Internal Review

An internal review will be conducted by the appropriate department or responsible manager. Additional information may be requested from the complainant where necessary.

14.3 Step 3: Resolution

Taran Academic Hub aims to provide a response within fourteen (14) business days where reasonably possible. Complex matters may require additional time.

14.4 Step 4: Escalation

Where necessary, complaints may be escalated to senior management for further review. Taran Academic Hub will seek to resolve complaints in good faith and in accordance with applicable policies.

15. Ambassador & Counselor Policy

All ambassadors, counselors, representatives, employees, contractors, and authorized partners associated with Taran Academic Hub must maintain professional standards and comply with ethical recruitment principles.

15.1 Professional Standards

• Act honestly and professionally
• Follow Taran Academic Hub recruitment policies
• Respect confidentiality
• Avoid conflicts of interest
• Protect student interests
• Provide accurate and up-to-date information
• Maintain proper records of student interactions

15.2 Ethical Recruitment

Representatives must provide accurate information, avoid misleading statements, respect institutional policies, avoid unauthorized promises or guarantees, protect student welfare, and comply with applicable laws and regulations.

15.3 Confidentiality

Student records, institutional information, business data, financial information, internal systems, and communication records must remain confidential and may only be used for authorized Taran Academic Hub purposes.

15.4 Compliance

Violation of this policy may result in warning, suspension, termination of partnership or employment, commission cancellation, reporting to relevant institutions, and legal action where applicable.

16. AI & Automation Disclosure

Taran Academic Hub may use automated systems, artificial intelligence tools, analytics technologies, and digital platforms to support student application management, communication services, data processing, document review assistance, student recommendations, recruitment analytics, fraud prevention, platform security, and service improvement.

Final admissions, scholarship, visa, immigration, and institutional decisions are not made by Taran Academic Hub automated systems. Such decisions remain with the relevant universities, scholarship providers, embassies, consulates, immigration authorities, and government bodies.

17. Contact Information

For questions, privacy requests, complaints, policy inquiries, or service-related matters, users may contact Taran Academic Hub through the official contact channels below:

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Bridging African Talent with Global Opportunities.